Hi to everyone
I need some help to regain access to my VDP appliance.
Environment:
vCenter server 5.1 listening to port 444
ESXi hosts 5.0 build 623860
VDP appliance 5.1.1
After first installation the backup job runs with no issues, but I cannot access file level restore web client with error "Login failed. HostSession is NULL"
I tried both with domain administrator account (used during appliance registration) and with SSO admin account (SYSTEM-DOMAIN\admin).
After a reboot I cannot access the VDP appliance at all from vsphere web client. If I try to login I am presented with the following pop-up:
"The VDP appliance is not responding. Please try your request again.
Would you like to be directed to the VDP configuration screen to troubleshoot the issue?"
Then I tried to re-register the appliance, but nothing changes.
Accessing the appliance through ssh, I sniffed some packets and noticed that I see traffic to the vcenter server on port 443 instead of 444 as expected (please note that before the reboot traffic was correctly sent to port 444):
root@dataprotection:~/#: tcpdump src or dst vcenter-ip and not port 22 and not port 8543
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode
listening on eth0, link-type EN10MB (Ethernet), capture size 96 bytes
10:11:26.453654 IP dataprotection.33703 > vcenter.https: S 2574417830:2574417830(0) win 5840 <mss 1460,sackOK,timestamp 95863 0,nop,wscale 8>
10:11:26.453834 IP vcenter.https > dataprotection.33703: S 4065981307:4065981307(0) ack 2574417831 win 8192 <mss 1460,nop,wscale 8,sackOK,timestamp 20223503 95863>
10:11:26.453849 IP dataprotection.33703 > vcenter.https: . ack 1 win 23 <nop,nop,timestamp 95863 20223503>
10:11:26.457113 IP dataprotection.33703 > vcenter.https: P 1:152(151) ack 1 win 23 <nop,nop,timestamp 95864 20223503>
I see the following errors in /space/avamar/var/vdr/server_logs/vdr-server.log:
Then followed these instructions:
but when I tried to restart mcs service I got the following error:
root@dataprotection:~/#: dpnctl start mcs
Identity added: /home/dpn/.ssh/dpnid (/home/dpn/.ssh/dpnid)
dpnctl: INFO: Starting MCS...
dpnctl: INFO: To monitor progress, run in another window: tail -f /tmp/dpnctl-mcs-start-output-21179
dpnctl: ERROR: error return from "[ -r /etc/profile ] && . /etc/profile ; /usr/local/avamar/bin/mcserver.sh --start" - exit status 1
And the content of file vcenterinfo.cfg was yet correct:
vcenter-hostname=**************************
vcenter-port=444
vcenter-username=MYDOMAIN\Administrator
vcenter-password={AES}ZDAM9DqvJolBBEdCE5ha5g==
vcenter-sso-hostname=*************************
vcenter-sso-port=7444
Many thanks