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Tried VMWare Preview Crashed now cannot install previous real version...

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Hi there,

 

OK so I tried the trial version of the upcoming VMware, it crashed my machine.

 

No big deal did system clean etc. and now cannot reinstall licenced 9.02 version I get a message

 

---------------------------
VMware 9.02
---------------------------
The MSI 'd:\Users\??????\AppData\Local\Temp\vmware_1371226554\vmwareworkstation_x64.msi' failed.

---------------------------
OK  
---------------------------

 

The messages from the Application log in sequence are:

 

  1. Performance counters for the VMware (VMware) service were loaded successfully. The Record Data in the data section contains the new index values assigned to this service.
  2. Starting session 1 - 2013-06-14T16:18:53.918818000Z.
  3. Ending session 1 started 2013-06-14T16:18:53.918818000Z.
  4. Product: VMware Workstation -- Installation failed.
  5. Windows Installer installed the product. Product Name: VMware Workstation. Product Version: 9.0.2. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.
  6. Ending a Windows Installer transaction: d:\Users\??????\AppData\Local\Temp\vmware_1371226554\vmwareworkstation_x64.msi. Client Process Id: 8328.

 

I have already followed the articles here with no luck:

 

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1010723

 

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1009167

 

VMware KB: Troubleshooting an MSI error during a VMware product or Tools installation

 

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1308

 

I have narrowed the issue to this point in the log:

 

MSI (s) (3C:08) [20:09:10:824]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6E65.tmp, Entrypoint: VMInstallHcmon

CustomAction VM_InstallHcmon.AB568CC9_1F06_4225_B985_9531B0D3BB56 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (3C:20) [20:09:10:911]: User policy value 'DisableRollback' is 0

MSI (s) (3C:20) [20:09:10:911]: Machine policy value 'DisableRollback' is 0

Action ended 20:09:10: InstallFinalize. Return value 3.

 

 

Any help will do otherwise I have a big system rebuild to do...

 

thanks and regards


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