Hi All,
Customers are able to submit the first call successfully though the portal however if they then decide to raise a second call immediatly they can fill in the call submission form and submit but it generates the same call number and therefore the details of the new call are lost.
This was an issue under v8 and I believe a registry key will resolve this as it is probably due to caching.
Has anyone experienced this in v9, if so what was the fix?
Regards,
Sonny