I have several users that are telling me that their VM is freezing on them. They tell me that the fix is to shutdown the thin client and turn it back on and everything is ok. I look in VIEW admin at the time that they say their session is freezing and I notice that their session actually disconnected and the thin client is making it appear that it disconnected. By turning off the thin client and back on it is appearing to them that this is the fix.
We currently have 2 VIEW environments that this is happening on. 4.6 and 5.1.2 Not all of the users are in the same pool and not in the same building.
The only thing that is common between these users is that they are all using a WYSE R50 device with a 11.1.052 image on it along with the 4.6 client.
I am told that the users can be working when the client freezes. Does anyone have any ideas what I could look at to take care of this? We have already contacted WYSE about screens flickering and this issue but currently they do not have any ideas. Any help will be appreciated.
Thank you!