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Mouse Cursor issues with Windows 7

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I have a client who is telling me that they are having issues with the mouse cursor in View. They are running View 5.0 with Windows 7 32+64bit Pools. The issue has been reported in both. I have included a photo of what they are telling me is happening. I'm wondering if anyone else has experienced this issue and possibly has a solution. As always, any help would be greatly appreciated.

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