Hello vRA Community,
We are noticing a strange issue with Windows 10 VM provisioning in vRA 7.4. The deployment times out during the CustomizeMachine state (2 hour timeout). We have also noticed that if we logon during the time the VM is hung at the CustomizeMachine state, but has completed sysprep, the deployment continues to the next state. As far as I know this state is where vmware guest customization is running for sysprep and changing the hostname, etc.
How does vRA talk to the VM to tell if vmware OS guest customization has completed? Are there any logs that will show the communication? How would logging on to the VM trigger the deployment to continue?
What I have verified so far is:
1. Guest customization is finishing completely without issues. The vmware tools log shows this and the VM is joined to the domain and the hostname is changed
2. I am using the latest vmware tools and vra guest agent for this environment
3. I have checked the vra guest agent log, but it has nothing to show. I don't think the guest agent is involved in this part of the process. It just keeps polling the vRA manager service for a work item.
4. I don't see any info in the IaaS server logs.
5. Logging onto the machine seems to trigger the deployment to continue
6. Other OSs (Server 2016, Windows 8.1, Windows 7, Server 2012R2) deploy fine using the same template creation process and OS Guest Customization spec in vcenter.
My environment:
VCenter 6.7
vRA 7.4 distributed deployment with embedded vRO
Windows 10 Build 10.0.17134
VMWare Tools Build 10.2.1
vRA Guest Agent Build 7.4.0.13461
Regards,
Darren