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Outlook 2016 | Every time we launch Outlook, a Windows Installer Pop-Up Attempts to Run

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INFRASTRUCTURE SUMMARY: VMware Horizon 7.1 with Floating Pool, AppVolumes 2.12.1, UEM, Group Policies

VIRTUAL MACHINE SUMMARY: Windows 10 Enterprise (CBB) v.1607 (64-bit), Office Professional Plus 2016 (64-bit)

 

PROBLEM DESCRIPTION: This happens to all users of our floating pool.  Immediately after launching Outlook (even multiple times within the same session), a "Windows Installer" pops up attempting to perform some updates.  After waiting about 30 seconds, the process finishes, leaving us with another pop-up that says to restart for changes to take effect.  Since we run a floating pool, upon logout, whatever changes were made to the VM vanish.  We tried running an update on the golden image but there are no updates to apply, so we are thinking that the installer is attempting to update the profile on the user's write volume.  A VMware KB article warns not to install Outlook components into a user's write volume.  If related, we don't know how to prevent this.  Maybe suspending these popups is a solution but we don't know how.

 

WINDOWS INSTALLER MESSAGES:  "Preparing to install"; "Please wait while Windows configures Microsoft Office Professional Plus" with a restart request afterwards...sometimes.


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