We were able to access VMware Horizon client from USA, but not from India recently. We are getting Timeout was reached error. When we checked the VMware logs found following:
2019-07-23 22:30:43.404+05:30 INFO (38F0) [libcdk] Log for vmware-view.exe pid=15664 version=4.0.1-3698521
2019-07-23 22:30:43.404+05:30 INFO (38F0) [WinCDK] OpenLog : Log for VMware Horizon Client, version=4.0.1 build-3698521.
2019-07-23 22:30:43.404+05:30 INFO (38F0) [WinCDK] AppMain::Run : View client is running in non-FIPS mode.
2019-07-23 22:30:43.420+05:30 INFO (38F0) [WinCDK] namedPipe::CreatePidFile : Pid file path C:\Users\sateeshkumar\AppData\Roaming\VMware\VMware Horizon View Client\pid_15664-9623524673.
2019-07-23 22:30:43.607+05:30 INFO (38F0) [WinCDK] utils::ParseServerUrl : User provided non-https URL 'horizon.metro.net'.
2019-07-23 22:30:43.654+05:30 ERROR (38F0) [WinCDK] RebrandingPref::LoadCertFile : Failed create new BIO from cert file: C:\Program Files (x86)\VMware\VMware Horizon View Client\rc\rebranding\vendor.crt.
2019-07-23 22:30:43.654+05:30 INFO (38F0) [WinCDK] RebrandingPref::CheckRebranding : Could not find the HashAlg setting in the file signature64.conf.
2019-07-23 22:30:43.654+05:30 ERROR (38F0) [WinCDK] RebrandingPref::VerifyCert : Invalid parameter.
2019-07-23 22:30:43.654+05:30 ERROR (38F0) [WinCDK] RebrandingPref::CheckRebranding : Failed to verify cert.
2019-07-23 22:30:43.654+05:30 INFO (38F0) [WinCDK] CliUriPref::InitializeFromCLI : Command string from console: "C:\Program Files (x86)\VMware\VMware Horizon View Client\vmware-view.exe"
2019-07-23 22:30:43.826+05:30 INFO (38F0) [WinCDK] utils::GetCurrentLangId : Language id '0x0409' used by the OS.
2019-07-23 22:30:43.857+05:30 INFO (38F0) [libcdk] CdkUtil_SetIpProtocolUsage: setting IPv4 as the addressing mode.
2019-07-23 22:30:43.873+05:30 INFO (38F0) [libcdk] Using the WSAPoll() API Implementation for polling sockets.
2019-07-23 22:30:43.889+05:30 INFO (38F0) [libcdk] Using libcurl/7.46.0-DEV OpenSSL/1.0.2f zlib/1.2.8 c-ares/1.10.0-DEV WinIDN
2019-07-23 22:30:43.936+05:30 INFO (38F0) [libcdk] Set local language as en-us.
2019-07-23 22:30:44.686+05:30 INFO (38F0) [libcdk] Icon cache root dir will be: C:\Users\sateeshkumar\AppData\Roaming\VMware\VMware Horizon View Client\Icon Cache\.
2019-07-23 22:30:45.795+05:30 INFO (38F0) [libcdk] App cache root dir will be: C:\Users\sateeshkumar\AppData\Roaming\VMware\VMware Horizon View Client\App Cache\.
2019-07-23 22:30:45.998+05:30 INFO (38F0) [WinCDK] SmallWindow::OnInitDialog : [User] Enter SmallWindow.
2019-07-23 22:30:46.456+05:30 INFO (38F0) [WinCDK] SmallWindow::OnInitDialog : [User] Exit SmallWindow.
2019-07-23 22:30:46.520+05:30 INFO (38F0) [WinCDK] BaseAppWindowController::EnterWindowState : Valid transition from state 'Uninitialized' to state 'Disconnected'.
2019-07-23 22:30:46.572+05:30 INFO (38F0) [WinCDK] NotificationAreaManager::ShowIcon : Create notify icon in the notification area succeed.
2019-07-23 22:30:46.572+05:30 INFO (38F0) [WinCDK] NotificationAreaManager::ShowIcon : Set version for the notify icon succeed.
2019-07-23 22:30:46.580+05:30 INFO (38F0) [WinCDK] ImageItem::OnPaint : Current system's BITSPIXEL: 32.
2019-07-23 22:30:48.665+05:30 INFO (38F0) [WinCDK] BrokerItem::Connect : [User] Enter ConnectToServer:horizon.metro.net.
2019-07-23 22:30:48.665+05:30 INFO (38F0) [WinCDK] Services::LogOffServer : [User] Enter Services::LogOffServer.
2019-07-23 22:30:48.665+05:30 INFO (38F0) [WinCDK] Services::LogOffServer : [User] Exit Services::LogOffServer.
2019-07-23 22:30:48.665+05:30 INFO (38F0) [WinCDK] utils::ParseServerUrl : User provided non-https URL 'horizon.metro.net'.
2019-07-23 22:30:48.665+05:30 INFO (38F0) [WinCDK] BaseAppWindowController::EnterWindowState : Valid transition from state 'Disconnected' to state 'Connecting'.
2019-07-23 22:30:48.742+05:30 INFO (38F0) [WinCDK] BrokerItem::Connect : [User] Exit ConnectToServer:horizon.metro.net.
2019-07-23 22:30:48.742+05:30 INFO (38F0) [libcdk] TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.
2019-07-23 22:30:48.742+05:30 INFO (38F0) [libcdk] TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.
2019-07-23 22:30:48.750+05:30 DEBUG (34A0) [(null)] CDKProxy_GetProxyInternal: Enter WinHttpGetProxyForUrl.
2019-07-23 22:30:48.754+05:30 DEBUG (34A0) [(null)] CDKProxy_GetProxyInternal: Failed to get WinHTTP proxy info with error 0x00002f94.
2019-07-23 22:30:48.786+05:30 WARN (38F0) [libcdk] Failed to connect to WMI server with error 0x80041002.
2019-07-23 22:30:48.786+05:30 DEBUG (38F0) [(null)] CdkProxy_GetProxyForUrl: Got the proxy and return to main message loop.
2019-07-23 22:30:48.786+05:30 INFO (38F0) [libcdk] TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.
2019-07-23 22:30:48.786+05:30 INFO (38F0) [libcdk] TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),
2019-07-23 22:30:48.786+05:30 INFO (38F0) [libcdk] TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.
2019-07-23 22:30:48.786+05:30 INFO (38F0) [libcdk] TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.
2019-07-23 22:30:48.786+05:30 INFO (38F0) [libcdk] TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),
2019-07-23 22:30:48.790+05:30 INFO (38F0) [libcdk] TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).
2019-07-23 22:30:48.830+05:30 INFO (38F0) [libcdk] CdkUtil_SetLocalAddress: local ip address 192.168.0.101 is being picked.
2019-07-23 22:30:48.830+05:30 INFO (38F0) [libcdk] Send request successful: 04188CF0
2019-07-23 22:31:48.827+05:30 INFO (38F0) [libcdk] BasicHTTP: Connection timed out. Request: 0419E3E0. Socket: 2272
2019-07-23 22:31:48.827+05:30 INFO (38F0) [libcdk] BasicHTTP: Socket 2272 not connected.
2019-07-23 22:32:18.869+05:30 INFO (38F0) [libcdk] CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 1.