Hello,
Im trying to upgrade my VCSA appliance to 6.7 but its continuously failing and i'm at a loss for info. In the final portion of the upgrade while running step 2 "Set up target vCenter Server and start services" it fails at the step "Starting VMware Analytics Service" and displays "A problem has occurred. The source vCenter Server might have been Powered Off during this process. Click on Messages for more information."
Upon reviewing logs I found what appears to be an authentication error in "analytics_firstboot.py":
==============================================================================
INFO:root:Register service with LS.
2018-05-04T17:49:18.154Z Failed to register Analytics Service with Component Manager: SoapException:
faultcode: ns0:FailedAuthentication
faultstring: Invalid credentials
faultxml: <?xml version='1.0' encoding='UTF-8'?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body><S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope"><faultcode xmlns:ns0="http://docs.oasis-open.org/ws-sx/ws-trust/200512">ns0:FailedAuthentication</faultcode><faultstring>Invalid credentials</faultstring></S:Fault></S:Body></S:Envelope>
2018-05-04T17:49:18.157Z Traceback (most recent call last):
File "/usr/lib/vmware-analytics/firstboot/analytics_firstboot.py", line 161, in register_with_cm
cloudvm_sso_cm_register(keystore, cisreg_spec, key_alias, dyn_vars, isPatch=is_patch)
File "/usr/lib/vmware-cm/bin/cloudvmcisreg.py", line 700, in cloudvm_sso_cm_register
serviceId = do_lsauthz_operation(cisreg_opts_dict)
File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 1044, in do_lsauthz_operation
ls_obj.register_service(svc_id, svc_create_spec)
File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 340, in add_securityctx_to_requests
with self._sso_client.securityctx_modifier(self._stub):
File "/usr/lib/python3.5/contextlib.py", line 59, in __enter__
return next(self.gen)
File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 240, in securityctx_modifier
self._update_saml_token()
File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 223, in _update_saml_token
self._uname, self._passwd, token_duration=120)
File "/usr/lib/vmware/site-packages/pyVim/sso.py", line 317, in get_bearer_saml_assertion
ssl_context)
File "/usr/lib/vmware/site-packages/pyVim/sso.py", line 256, in perform_request
raise SoapException(fault, *parsed_fault)
pyVim.sso.SoapException: SoapException:
faultcode: ns0:FailedAuthentication
faultstring: Invalid credentials
faultxml: <?xml version='1.0' encoding='UTF-8'?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body><S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope"><faultcode xmlns:ns0="http://docs.oasis-open.org/ws-sx/ws-trust/200512">ns0:FailedAuthentication</faultcode><faultstring>Invalid credentials</faultstring></S:Fault></S:Body></S:Envelope>
2018-05-04T17:49:18.157Z Exception: Traceback (most recent call last):
File "/usr/lib/vmware-analytics/firstboot/analytics_firstboot.py", line 161, in register_with_cm
cloudvm_sso_cm_register(keystore, cisreg_spec, key_alias, dyn_vars, isPatch=is_patch)
File "/usr/lib/vmware-cm/bin/cloudvmcisreg.py", line 700, in cloudvm_sso_cm_register
serviceId = do_lsauthz_operation(cisreg_opts_dict)
File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 1044, in do_lsauthz_operation
ls_obj.register_service(svc_id, svc_create_spec)
File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 340, in add_securityctx_to_requests
with self._sso_client.securityctx_modifier(self._stub):
File "/usr/lib/python3.5/contextlib.py", line 59, in __enter__
return next(self.gen)
File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 240, in securityctx_modifier
self._update_saml_token()
File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 223, in _update_saml_token
self._uname, self._passwd, token_duration=120)
File "/usr/lib/vmware/site-packages/pyVim/sso.py", line 317, in get_bearer_saml_assertion
ssl_context)
File "/usr/lib/vmware/site-packages/pyVim/sso.py", line 256, in perform_request
raise SoapException(fault, *parsed_fault)
pyVim.sso.SoapException: SoapException:
faultcode: ns0:FailedAuthentication
faultstring: Invalid credentials
faultxml: <?xml version='1.0' encoding='UTF-8'?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body><S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope"><faultcode xmlns:ns0="http://docs.oasis-open.org/ws-sx/ws-trust/200512">ns0:FailedAuthentication</faultcode><faultstring>Invalid credentials</faultstring></S:Fault></S:Body></S:Envelope>
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/lib/vmware-analytics/firstboot/analytics_firstboot.py", line 260, in main
fb.register_with_cm(analytics_int_http, is_patch)
File "/usr/lib/vmware-analytics/firstboot/analytics_firstboot.py", line 172, in register_with_cm
problem_id='install.analytics.cmregistration.failed')
cis.baseCISException.BaseInstallException: {
"resolution": {
"id": "install.analytics.cmregistration.failed.res",
"localized": "Please search for these symptoms in the VMware Knowledge Base for any known issues and possible resolutions. If none can be found, collect a support bundle and open a support request.",
"translatable": "Please search for these symptoms in the VMware Knowledge Base for any known issues and possible resolutions. If none can be found, collect a support bundle and open a support request."
},
"componentKey": "analytics",
"detail": [
{
"id": "install.analytics.cmregistration.failed",
"localized": "Analytics Service registration with Component Manager failed.",
"translatable": "Analytics Service registration with Component Manager failed."
}
],
"problemId": "install.analytics.cmregistration.failed"
}
2018-05-04T17:49:18.158Z VMware Analytics Service firstboot failed
==============================================================================
Any ideas what I might be up against here?